Refund policy

We hope that you are completely satisfied with your Colourfulness Cards, but if you do have any issues, let us know so we can make it right. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To start a return, you can contact us at hello@colourfulnesscards.co.uk. We will then provide you with the correct returns address.

• Products must be returned unused and in the same condition as they were received, or a refund will not be issued. We will require a proof of purchase to complete your return, so please include a copy of the order confirmation in your return package.  Items sent back to us without first requesting a return will not be accepted.

• It is recommended that you return any goods by recorded delivery, as we cannot be held responsible for return deliveries that fail to arrive to us. You will also be responsible for any postage costs incurred when returning the goods. Please also note that the original postage cost will not be refunded. 

• Returns must be packaged in a way that ensures they are not damaged and are in a resaleable condition, items damaged due to poor packaging are your own expense.

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and advise if the refund is approved or not. Your refund will be issued to your original method of payment. We aim to do this within 10 business days. Please note it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return and you have not received your refund then please contact us at hello@colourfulnesscards.co.uk.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Additional Points
If a promotional gift has been included in your order, and a return is made reducing your qualifying total for this gift, the full order must be returned. 

When returning goods which you bought using a discount or offer, we will adjust the refund accordingly if you fall below the discount/offer threshold, as that discount or offer will no longer apply.

If you originally qualified for free postage but the return of an item takes you under that threshold the cost of delivery will be deducted from your refund.  

Orders that have been returned by our delivery carrier because they have been refused, haven’t been collected for, or have an incorrect/incomplete address, once arrived back to us will be refunded minus the original shipping cost.

We reserve the right not to refund you if you return items to us outside the terms of our Returns Policy.